Contact Enable on 1800362253 or email enable@health.nsw.gov.au

Contact Us

Our office is open Monday to Friday 9am – 5pm (excluding public holidays)
Mail

Mail: Locked Bag 5270 Parramatta NSW 2124

Telephone

Phone: 1 800 ENABLE (1 800 362 253)

  • Press 1: To order continence or Home Enteral Nutrition products
  • Press 2: To place a request for repairs
  • Press 3: For Home Respiratory services
  • Press 4: For the Prosthetic Limb Service
  • Press 5: If you would like equipment collected or your call relates to a stock request
  • Press 6: If you have submitted a new equipment request or would like an update on its progress
  • Press 7: If you would like to pay a co-payment or for suppliers who would like to follow up an invoice
  • Press 9: To speak with the EnableNSW NDIS Transition Team
  • Press 0: To hear these options again.
Fax

Fax: 02 8797 6543

Email

E-mail: enable@health.nsw.gov.au

National Relay Service (NRS)

If you are deaf or have a hearing or speech impairment, you can call us through the National Relay Service during our office hours. Your communication with this service is private and confidential.

Depending on how you wish to use this service, you may need access to the internet (including Skype), a mobile phone, a landline phone or a telephone typewriter. To learn more about how the National Relay Service can help you communicate with us, please click on the links below

Translating and Interpreting Service (TIS National)

If you require an interpreter to speak with us, you can call the Australian Government National Translating and Interpreting Service on 131 450 during our office hours. Alternatively, you can call EnableNSW and we can organise an interpreter on your behalf. Your communication with the Translating and Interpreter Service is private and confidential.

Provide Feedback

EnableNSW welcomes feedback about the services it provides, including compliments, suggestions and complaints. Your constructive feedback tells us what you value about EnableNSW and the work we do, as well as helps us to identify areas for improvement.

Appeal a decision

If a consumer believes that EnableNSW has incorrectly declined their application for assistance, either partially or fully, they are encouraged to contact EnableNSW to discuss and clarify the reasons for the decision.