Processing of Applications and Prioritisation of Requests

All completed applications and requests submitted to EnableNSW will be assessed for eligibility and consumers will be notified in writing of the outcome of their application.

Requests will be prioritised and EnableNSW will endeavour to give an indication of the time-frame for when the device will be funded.

The prioritisation process will give consideration to:

  • whether the device is necessary to maintain life or ensure safety of the consumer or carer and
  • whether the device is essential for a primary communication, mobility or self-care task.

Requests outside this criteria will be provided as funds become available.