For Consumers

Important changes from 1 July 2019

Over the past five years EnableNSW has been providing support to the National Disability Insurance Agency (NDIA) to help eligible people transition smoothly to the National Disability Insurance Scheme (NDIS). These arrangements came to an end on 30 June 2019, with the exception of repairs which has been extended until 24 December 2019.

If you are under 65 years of age and currently receive equipment (such as a wheelchair or bed), consumable products (such as continence products) or prosthetic limbs through EnableNSW, you may be eligible for the NDIS and we encourage you to check your eligibility and make an access request to the scheme as soon as you can.

Frequently Asked Questions

How will EnableNSW support me now that the NDIS transition period has ended?

We remain available for people who are eligible for the NDIS to access information to support a smooth transition, this may include a summary of equipment or repairs history to help you plan for your annual NDIS review. We can also still help with your repairs until 24 December 2019, however after this time it is expected that you will work directly with your preferred repairer. Talk to your Local Area Coordinator (LAC) or Support Coordinator if you need helping getting prepared.

If you are a NDIS eligible participant and you choose to access speciality prosthetic or orthotic services through our Albury or Hunter clinics, we can still work with you to help you manage your requests.

Should I check my eligibility for the NDIS?

If you are under 65 years of age and currently receive equipment (such as a wheelchair or bed), consumable products (such as continence products) or prosthetic limbs through EnableNSW, you may be eligible for the NDIS and we encourage you to check your eligibility. If you know you are eligible, you should make an access request as soon as you can.

What happens if I am accepted as an NDIS Participant?

If you are accepted as an NDIS Participant, funding responsibility for your disability supports will move from EnableNSW to the NDIS. This means that you will work directly with your preferred provider and the NDIA to manage your Assistive technology (AT) needs.

Please speak with your Local Area Coordinator (LAC) or Support Coordinator to understand how this affects you. The NDIS website also has some useful information to help you get started.

What happens if I am eligible for the NDIS but have not applied for assistance through the scheme?

It is important to know the NDIS is now at full scheme implementation across NSW and is the new way of funding disability supports for people under 65. Over the past five years we have been working with the NDIA to help eligible people transition to the NDIS. In June this year the NDIA let us know they have ended these arrangements with us, which means you need to start preparing to work directly with your preferred provider and the NDIA.

It is important to check your eligibility for the NDIS and call 1800 800 110 to make an access request as soon as you can. More information can be found on the NDIS website.

If you are accepted as an NDIS participant, please let us know by emailing enable@health.nsw.gov.au or calling 1800 362 253 so we can update our records and assist with your NDIS planning where we can.

Can I still use EnableNSW?

If you are under 65 and eligible for the NDIS, the funding responsibility and decision making for disability supports has moved to the NDIA. The NDIA and its partners in the community will have full responsibility for managing the assessments and related quotes of all requests and will advise you of the outcome.

If you are a NDIS eligible participant and you choose to access speciality prosthetic or orthotic services through our Albury or Hunter clinics, we can still work with you to help you manage your requests.

Please speak with your Support Coordinator or LAC to discuss your plan style and management.

What happens if I am NOT eligible for the NDIS?

If you are under 65, and have a permanent and significant disability and do not meet the eligibility requirement for the NDIS, we will need written correspondence from the NDIA that tells us why you have been declined. This includes decisions by the NDIA to decline requests because of a health condition.

Before considering if EnableNSW is right for you, the eligibility indicator is a good tool that may help you decide if your circumstances make you eligible to apply for assistance.

Your application to us would need to include an EnableNSW application form, a request form that meets the funding criteria, relevant quotes (if applicable) and the decline letter from the NDIA.

This information will help us make our decision about what supports we may be able to help you with.

Can you tell me if specific equipment would be approved or declined under the NDIS?

No. All applications for disability supports are assessed and determined by the NDIA. The NDIA are responsible for funding long term disability supports for people under 65. The best person to speak with is your Support Coordinator or LAC if you feel unsure about this.

My NDIS Plan will not be in place for some time. Can I still apply to EnableNSW for equipment, consumable products or prosthetic limb assistance while I’m waiting?

It is important to know the NDIS is now at full scheme implementation across NSW and is the new way of funding disability supports for people under 65. Over the past five years we have been working with the NDIA to help eligible people transition to the NDIS. In June this year the NDIA let us know they have ended these arrangements with us, which means you need to start preparing to work directly with your preferred provider and the NDIA.

When working with your preferred provider, please ensure all requests for disability supports are sent directly to your local NDIA office. If we receive a request for someone who is under 65 and eligible for the NDIS, we will let you know to redirect to your local NDIA office.

If your request is urgent or your circumstances change, the best person to speak with is your Support Coordinator or LAC. They understand the NDIS escalation process and can help you escalate appropriately.

Can I still lodge my repair with EnableNSW?

If you have sufficient funds in your plan, you should contact the repairer directly and they will lodge the repair for you. It is important you understand what repairs are being done and how much this will cost you. We encourage you to have a service agreement with the repairer once you have agreed on the repairs you need. There is a helpful factsheet on the NDIS website, using your NDIS Plan, that explains this more.

If you prefer, we can lodge the repair on your behalf until 24 December 2019. After this time you will need to ensure you are prepared to go directly to your preferred repairer. If you call to lodge your repair with one of our customer service officers, they will give you the right information to help you prepare for this change.

If your repair relates to respiratory equipment, please continue to lodge these with us in the usual way.

Can I still place an order for my Continence and Home Enteral Nutrition (HEN) items through EnableNSW?

We recommend you place your order directly with your preferred supplier. Our team is ready to help you by providing the details of suppliers we have used for your orders in the past.

Which services or programs will EnableNSW make available for NDIS participants?

EnableNSW remains available for anyone requiring information to support a smooth transition, and will continue to be an NDIS registered provider, offering specialist services through our Albury and Hunter Prosthetic and Orthotic Services.

Our Albury and Hunter Prosthetic and Orthotic Services deliver orthotic and prosthetic patient care, products and services to help people achieve their goals.

They provide people with innovative clinical solutions, including:

Prosthetics

The design, fabrication and fit of a prosthesis (artificial limb) that replaces a limb for a person who has a congenital limb deficiency or who has lost a limb from trauma or disease. This includes component choice and socket design, and regular maintenance reviews across all activity levels.

Orthotics

Assessment, fabrication and fit of customised and pre-fabricated orthotics to:

  • Control alignment (often with the aim of preventing a deformity occurring)
  • Increase mobility
  • Increase independence
  • Protect and support a healing injury or recent surgery
  • Assist rehabilitation
  • Minimise pain.
Footwear

Assisting in the selection of correct footwear (extra depth/width) for a person’s condition, or working with a specialist boot maker for those who need customised footwear to meet individual needs.

Albury Prosthetic and Orthotics Service Reservoir Road, Lavington NSW 2641
Phone: (02) 6041 0100
Email: hsnsw-apos@health.nsw.gov.au

Hunter Prosthetic and Orthotics Service The Limb Centre, John Hunter Hospital
Lookout Road, New Lambton NSW 2305
Phone: (02) 4921 4151
Email: hsnsw-hpos@health.nsw.gov.au

I am a NDIS participant and I want to make a complaint about my provider, how can I do this?

If you have a concern about your current NDIS supports or services, the NDIS quality and safeguards commission website has the right information to help you direct your complaint. Alternatively you can contact them on 1800 035 544.

Where can I get further information?

For further information about the NDIS and how this change impacts you, please call the NDIS team on 1800 800 110, or visit the NDIS website.