Frequently Asked Questions

Do I need to conduct trials before requesting stock equipment?

No, as most of the stock equipment is standard off the shelf, no trial is required.

Can I request equipment for trial?

You may request 2 slings or 2 cushions for trial.

However, the item not required must be returned to the EAP. The Local Health District (LHD) is charged for both items if the unsuitable item is not returned to the EAP. The increased costs associated with these charges negatively impact waiting times.

In instances where you are unsure of a sling/pressure cushion size, you may request two for trial, however the item which is not suitable must be returned to EnableNSW or the LHD will get charged for this.

Can I request equipment for trial from a supplier?

Suppliers must not be engaged for trials if you are prescribing equipment from the EAP.

What happens if the stock equipment is not suitable?

If the equipment from stock is not suitable, the prescriber should email HSNSW-enableeap@health.nsw.gov.au with subject heading titled: person’s name and date of birth.

The email should specify the:

  • Replacement item from stock with the relevant part number, or
  • Request to pick up the unsuitable equipment.

How do I request purchased equipment as well as stock equipment?

Complete a separate ERF from form and guidelines for the items to be purchased and email this ERF to enable@health.nsw.gov.au.

In addition, submit a Stock ERF online for the stock item(s).

How do I request wheelchairs and scooters for outdoors and community access?

Please see the Wheelchairs and scooters for outdoors and community access fact sheet (PDF).

What do I need to know about travelling in a wheelchair in a vehicle?

Please see the Travelling in a wheelchair in a vehicle fact sheet (PDF).

Further information

For further information, please contact EnableNSW on 1800 362 253 (select option 5) or email enableEAP@health.nsw.gov.au.

Our equipment advisors are also available to provide assistance to determine the most clinically appropriate and available item for your needs.