Contact Enable on 1800362253 or email

Frequently Asked Questions

Do I need to conduct trials before requesting stock equipment?

No, as most of the stock equipment is standard off the shelf, no trial is required.

Can I request equipment for trial?

You may request 2 slings or 2 cushions for trial.

However,the item not required must be returned to the EAP. The Local Health District (LHD) is charged for both items if the unsuitable item is not returned to the EAP. The increased costs associated with these charges negatively impact waiting times.

What happens if the stock equipment is not suitable?

If the equipment from stock is not suitable, the prescriber should email with subject heading titled: person’s name and date of birth.

The email should specify the:

  • Replacement item from stock with the relevant part number, or
  • Request to pick up the unsuitable equipment.

How do I request purchased equipment as well as stock equipment?

Complete a separate ERF from form and guidelines for the items to be purchased and email this ERF to

In addition, submit a Stock ERF online for the stock item(s).

How do I request wheelchairs and scooters for outdoors and community access?

Please see the Wheelchairs and scooters for outdoors and community access fact sheet (PDF).

What do I need to know about travelling in a wheelchair in a vehicle?

Please see the Travelling in a wheelchair in a vehicle fact sheet (PDF).