IPTAAS
A NSW Government website
IPTAAS
Isolated Patients Travel and Accommodation Assistance Scheme
1800 IPTAAS
(1800 478 227)

IPTAAS

IPTAAS provides financial assistance from the NSW Government towards your travel and accommodation costs when you need to travel long distances for specialised health treatment that is not available locally.

IPTAAS Introduction video

Planned system maintenance for online claiming

Please note the IPTAAS online claiming system will be unavailable from 8pm-11:59pm on Thursday 21st March 2024 for system maintenance.

You will not be able to access your account during this time. We appreciate your patience while we make further improvements to the system.

Are you waiting for an outcome of a recent IPTAAS claim?

We’re sorry it is taking us longer than usual to process your IPTAAS claim. Our team is currently receiving more online and paper claims than we usually do, and we’re working hard to process these quickly.

We understand it can be hard to wait for an outcome, and we appreciate your patience and understanding.

Home page

To be eligible for IPTAAS, you must:

  • be a resident of NSW including Lord Howe Island
  • be enrolled with Medicare
  • not be receiving, or eligible for, financial assistance for travel and accommodation from third party insurance or other Australian government services
  • be referred for treatment at their nearest health service
  • receive treatment at an approved health service
  • travel from their residence for treatment at least 100km (one way), or at least 200kms in a week by making multiple trips to and from treatment

You may receive payments for the following:

  • private vehicle travel
  • public transport (trains, buses, and ferries)
  • taxis (including ride sharing like Uber)
  • air travel (in special circumstances)
  • accommodation.

List of travel and accommodation subsidy rates

Online claim

You can claim using our online platform. Applying online is the easiest and fastest way to make a claim, approved claims will be paid straight into your bank account.

1. Register for our online platform

If you are new to online claiming, you will need to create your account before you can claim.

Claiming online will allow you to save time and manage your stored information for future claims.

2. Make a claim

Use your email and password to sign in and complete your online claim. You will need:

  • your doctor to complete 'Form 5: Referral details for online users'
  • your Medicare card details
  • your treatment, travel, and accommodation details
  • provide payment details
  • your travel and accommodation invoices scanned or photographed ready to attach to your online claim

Claim online now Instructional video


Claim by form

If you can’t claim online, you can print and complete a paper form.

1. Print form

  • Check to see what IPTAAS forms you should be using
  • Download and print relevant form

2. Talk to your doctor

Ask your doctor to complete the referral details on the form.

3. Complete the form

Make sure you include:

  • treatment, travel, and accommodation details
  • bank account details
  • if you need to stay more than two nights before or after your treatment, your practitioner or health service will need to sign the declaration in Part F of the form
  • your signature.

You can submit your form with any travel and accommodation invoices to your local IPTAAS office or email us at iptaas@health.nsw.gov.au.

George’s Story

After being diagnosed with a bacterial disease and cancer in 2017, George needed to come to Sydney for treatment.

Tell us your story

Claim online

You can claim using our online platform. Applying online is the easiest and fastest way to make a claim, approved claims will be paid straight into your bank account.