Contact Enable on 1800362253 or email

What's New

For further information read our information sheets or call 1800 IPTAAS.

IPTAAS policy changes from 1 October 2018

From Monday 1 October 2018, changes are coming to the IPTAAS policy.

  1. Removal of co-payments
  2. Subsidised booking fees
  3. Removal of practitioner approval for an escort (except for air travel)
  4. Confirming attendance by audit

Download the factsheet (PDF) for more information on these policy changes, or call 1800 478 227 (1800 IPTAAS).

IPTAAS Online Claiming system

Our new online claiming system is now available, making lodging claims quicker and easier.

Resources are available to help guide you through the process, if required.

Visit online claiming support.

IPTAAS Boost for stays in Not-For-Profit Accommodation

Following extensive consolation with the Not-For-Profit sector IPTAAS will be making changes to their reimbursement amounts. The increased subsidy rate for patients stays on or after 1 February 2016 in Not-For-Profit accommodation will increase to:

For first seven nights of the financial year:

  • $43 per night per single room
  • $60 per night per double room

For all nights from the eighth night in that financial year:

  • $65 per night per single room
  • $85 per night per double room

State-wide 1800 number

We now have a designated state-wide 1800 number for IPTAAS patients. Simply call 1800-IPTAAS (1800 478 227) and select your local IPTAAS office.

  • Hunter New England – Option 1
  • Northern NSW & Mid North Coast – Option 2
  • Far West – Option 3
  • For all other areas – Option 4

Not sure to which area you belong? Select Option 5 and our friendly customer service staff are happy to assist you.

Allied Health changes

From 1 February 2016, rural and isolated patients travelling to highly specialised Allied Health clinics can claim for travel and accommodation for the first time.

The purpose of this reform is to assist patients for whom continuation with a treatment or therapy plan is difficult due to the need to access highly specialised allied health services which are only available in very limited locations.

For a patient to be eligible for assistance through IPTAAS, the Allied Health treatment received must be located in one of the clinics listed in the following document.