Authorised Repairers

Our panel of authorised repairers are qualified technicians who will ensure timely and quality repairs each time.

If you need a repair to equipment that has been funded by EnableNSW, you should contact our repairs team and they will arrange this for you, using one of our authorised repairers below. If the equipment is still within the warranty period, the team will send the repair request to the original supplier in the first instance.

You can contact our repairs team on 1800 362 253 (option 2) or alternatively send an email to enable@health.nsw.gov.au and tell us your name, date of birth, address, equipment that needs repair and the issues you are experiencing.

If your call is outside our office hours and the repair is urgent (9am-5pm Mon-Fri) you can contact one of the highlighted repairers below and let us know the details when we reopen.

Service provider name Toll free Helpdesk hours (Including Christmas and New Year) After hours support Areas Covered Equipment Covered
Acacia 1800 805 536

02 6771 4655

8.00am - 5.00pm

Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service Hunter New England
Mid North Coast
Northern NSW
Power wheelchairs
Manual wheelchairs
Scooters
Shower Commode
Hoist
Power Mattress
Bed
Powerlift chair
Active Mobility Systems 1800 543 837
02 9649 2111

8.00am - 5.00pm Monday to Friday

Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service All metropolitan areas
Hunter New England
Mid North Coast
Southern NSW
Western NSW
Power wheelchairs
Manual wheelchairs
Scooters
Shower Commode
Hoist
Bed
Powerlift chair
ActivTec  1300 304 645 7.00am – 5.00pm Monday to Friday Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service State-wide Power wheelchairs
Manual wheelchairs
Scooters
Shower Commode
Hoist
Power Mattress
Bed
Aidacare  1300 122 128
02 8706 2300

Standard hours: 9am - 5pm

For metropolitan LHDs only
Weekday after hours: Not before 9am.
5pm - 11pm
 
Weekend Saturday: 9am-5pm
Weekend Sunday: 9am-5pm
Weekend Sunday: 9am-5pm
Phone: 1300 133 128
email: maintsydah@aidacare.com.au
State-wide Power wheelchairs
Manual wheelchairs
Scooters
Shower Commode
Hoist
Power Mattress
Bed
Powerlift chair
Alpha Lifecare Pty Ltd 02 9714 1100

8:30 - 4:30 Mon to Fri (excluding public holidays)

N/A All metropolitan areas Manual wheelchairs
Shower commode
Hoist
Power mattress
Bed
Powerlift chair
Arjo  1800 002 756

7.30am – 6.00pm

Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service State-wide Power mattress
Hoist
Bed
Powerlift chair
Better Mobility 02 6921 1000

24 hours a day, 7 days a week

Calls afterhours (02) 6921 1000 diverts to a mobile Murrumbidgee Power wheelchairs
Manual wheelchairs
Scooters
Shower Commode
Hoist
Power Mattress
Bed
Powerlift chair
Chemtronics Direct 1800 SOLVED [765 833]

24 hours a day, 7 days a week.

1800 SOLVED [765 833] Toll free number is available for out of hours contact that is manned by staff 24 hours a day, 7 days a week All metropolitan areas, Far West, Murrumbidgee and partial coverage of Hunter New England
Mid North Coast
Northern NSW
Southern NSW and
Western NSW
Power wheelchairs
Manual Wheelchairs
Scooters
Shower Commode
Hoist
Power Mattress
Bed
Powerlift Chair
GTK  1300 485 485

8.30am – 4.30pm

N/A All Sydney metropolitan areas
Hunter New England
Mid North Coast
Northern NSW
Power wheelchairs
Manual wheelchairs
Shower Commode
Hoist
Bed
Powerlift chair
HenryCare  02 87003833   Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service State-wide Power wheelchairs
Manual wheelchairs
Scooters
Shower Commode
Hoist
Power Mattress
Bed
Powerlift chair
Independent Living Specialists  1300 008 267
1300 516 174
02 9427 4995

(Mon-Fri) 9am - 5pm

Operates 24 Hrs | 7 days State-wide  Powered Wheelchairs (Customised & Non-Customised)
Manual Wheelchairs (Customised & Non-Customised)
Manual Wheelchair Power Add-On Devices (Customised & Non-Customised)
Scooters
Shower Commodes & Bathroom Aids
Hoists / Lifters / Ceiling Track Hoists
Hospital Beds
Powered Mattresses
Powered Lift Chairs & Transport Chairs
Independent Mobility & Rehab  02 4952 2264

Monday to Friday 8.00am to 5.00pm
Saturday 8.00am to 12 midday

Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service Central Coast
Mid North Coast
Hunter New England
Power wheelchairs
Manual wheelchairs
Scooters
Shower Commode
Hoist
Power Mattress
Bed
Powerlift chair
Novis Healthcare 1300 738 885

8.30am – 5.30pm

Call 0439 304 020 for after hours technician All metropolitan areas Manual wheelchairs
Scooters
Shower Commode
Hoist
Power Mattress
Bed
Specialised Wheelchair Company  02 9905 5333

8.30am – 5pm  (Monday to Friday)

N/A All metropolitan areas
Hunter New England
Mid North Coast
Southern NSW
Power wheelchairs
Manual wheelchairs
Shower Commode