Authorised Repairers
Our panel of authorised repairers are qualified technicians who will ensure timely and quality repairs each time.
If you need a repair to equipment that has been funded by EnableNSW, you should contact our repairs team and they will arrange this for you, using one of our authorised repairers below. If the equipment is still within the warranty period, the team will send the repair request to the original supplier in the first instance.
You can contact our repairs team on 1800 362 253 (option 2) or alternatively send an email to enable@health.nsw.gov.au and tell us your name, date of birth, address, equipment that needs repair and the issues you are experiencing.
If your call is outside our office hours and the repair is urgent (9am-5pm Mon-Fri) you can contact one of the highlighted repairers below and let us know the details when we reopen.
| Service provider name | Toll free | Helpdesk hours (Including Christmas and New Year) | After hours support | Areas Covered | Equipment Covered |
|---|---|---|---|---|---|
| Active Mobility Systems |
1800 543 837 02 9649 2111 | 8.00am - 5.00pm Monday to Friday | Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service |
All metropolitan areas Hunter New England Mid North Coast Southern NSW Western NSW |
Power wheelchairs Manual wheelchairs Scooters Shower Commode Hoist Bed Powerlift chair |
| ActivTec | 1300 304 645 | 7.00am – 5.00pm Monday to Friday | Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service | State-wide |
Power wheelchairs Manual wheelchairs Scooters Shower Commode Hoist Power Mattress Bed |
| Aidacare |
1300 122 128 02 8706 2300 | Standard hours: 9am - 5pm |
For metropolitan LHDs only Weekday after hours: Not before 9am. 5pm - 11pm Weekend Saturday: 9am-5pm Weekend Sunday: 9am-5pm Weekend Sunday: 9am-5pm Phone: 1300 133 128 email: maintsydah@aidacare.com.au | State-wide |
Power wheelchairs Manual wheelchairs Scooters Shower Commode Hoist Power Mattress Bed Powerlift chair |
| Alpha Lifecare Pty Ltd | 02 9714 1100 | 8:30 - 4:30 Mon to Fri (excluding public holidays) | N/A | All metropolitan areas |
Manual wheelchairs Shower commode Hoist Power mattress Bed Powerlift chair |
| Arjo | 1800 002 756 | 7.30am – 6.00pm | Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service | State-wide |
Power mattress Hoist Bed Powerlift chair |
| Chemtronics Direct | 1800 SOLVED [765 833] | 24 hours a day, 7 days a week. | 1800 SOLVED [765 833] Toll free number is available for out of hours contact that is manned by staff 24 hours a day, 7 days a week |
All metropolitan areas, Far West, Murrumbidgee and partial coverage of Hunter New England Mid North Coast Northern NSW Southern NSW and Western NSW |
Power wheelchairs Manual Wheelchairs Scooters Shower Commode Hoist Power Mattress Bed Powerlift Chair |
| GTK | 1300 485 485 | 8.30am – 4.30pm | N/A |
All Sydney metropolitan areas Hunter New England Mid North Coast Northern NSW |
Power wheelchairs Manual wheelchairs Shower Commode Hoist Bed Powerlift chair |
| Independent Living Specialists |
1300 008 267 1300 516 174 02 9427 4995 | (Mon-Fri) 9am - 5pm | Operates 24 Hrs | 7 days | State-wide |
Powered Wheelchairs (Customised & Non-Customised) Manual Wheelchairs (Customised & Non-Customised) Manual Wheelchair Power Add-On Devices (Customised & Non-Customised) Scooters Shower Commodes & Bathroom Aids Hoists / Lifters / Ceiling Track Hoists Hospital Beds Powered Mattresses Powered Lift Chairs & Transport Chairs |
| Independent Mobility & Rehab | 02 4952 2264 | Monday to Friday 8.00am to 5.00pm | Calls received out of office hours will be forwarded to a mobile phone and best efforts will be made to answer / action the call, however there will be a backup answer phone service |
Central Coast Mid North Coast Hunter New England |
Power wheelchairs Manual wheelchairs Scooters Shower Commode Hoist Power Mattress Bed Powerlift chair |
| Novis Healthcare | 1300 738 885 | 8.30am – 5.30pm | Call 0439 304 020 for after hours technician | All metropolitan areas |
Manual wheelchairs Scooters Shower Commode Hoist Power Mattress Bed |