Contact Us
Our office is open Monday to Friday 9am – 5pm (excluding public holidays)
Contact Details
Mail: Locked Bag 3005 Sydney Markets NSW 2129
Phone: 1 800 ENABLE (1 800 362 253)
- Press 1: For consumable re-orders, including respiratory, continence and home enteral nutrition products
- Press 2: For Home Respiratory Program including respiratory repairs
- Press 1: For respiratory device repair and collection enquiries
- Press 2: For Home Oxygen Program enquiries
- Press 3: For all other Home Respiratory Program enquiries
- Press 4: For consumable re-orders including Respiratory, Continence and Home Enteral Nutrition
- Press #: To return to the main menu
- Press 3: For compression garments, footwear, self-care and mobility equipment including collection & repairs
- Press 1: For self-care and mobility stock requests, standard stock enquiries, or equipment collection requests
- Press 2: For compression garments, footwear, and communication device enquiries
- Press 3: For self-care and mobility equipment repair enquiries
- Press #: To return to the main menu
- Press 4: For co-payment and supplier invoice enquiries
- Press 5: For Prosthetic Limb Service enquiries
- Press 6: For Away From Home Haemodialysis enquiries
- Press 0: to hear the options again
E-mail: enable@health.nsw.gov.au
National Relay Service (NRS)
If you are deaf or have a hearing or speech impairment, you can call us through the National Relay Service during our office hours. Your communication with this service is private and confidential.
Depending on how you wish to use this service, you may need access to the internet (including Skype), a mobile phone, a landline phone or a telephone typewriter. To learn more about how the National Relay Service can help you communicate with us, please click on the links below
- Internet Relay
- SMS Relay number (0423 677 767)
- Speak and listen (1300 555 727)
- Telephone typewriter (133 677)
- Video Relay
Translating and Interpreting Service (TIS National)
If you require an interpreter to speak with us, you can call the Australian Government National Translating and Interpreting Service on 131 450 during our office hours. Alternatively, you can call EnableNSW and we can organise an interpreter on your behalf. Your communication with the Translating and Interpreter Service is private and confidential.
Provide Feedback
EnableNSW welcomes feedback about the services it provides, including compliments, suggestions and complaints. Your constructive feedback tells us what you value about EnableNSW and the work we do, as well as helps us to identify areas for improvement.
Appeal a decision
If a consumer believes that EnableNSW has incorrectly declined their application for assistance, either partially or fully, they are encouraged to contact EnableNSW to discuss and clarify the reasons for the decision.
Adding people to your EnableNSW account
It is important to know we will only share your information with you or people you have nominated. If you need other people to make enquiries on your behalf, you will need to add them to your account.
Before completing the permission for others to access your account form, it is important to let the person(s) know you have chosen them to make enquires on your behalf.
Completed forms can be emailed or sent by post to EnableNSW.