Welcome to EnableNSW, NSW Health's statewide disability support service.

For Individuals

EnableNSW provides aids and equipment such as wheelchairs, ventilators, prosthetic limbs and consumable items for people living with disability or chronic health conditions. We also provide assistance for people who need to travel significant distances for specialist medical care.

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For Prescribers

We provide clinical advice and guidelines on what can be provided by us for your consumers.

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For Suppliers

We provide information on doing business with us, our processes and requirements, to ensure a mutually beneficial partnership and successful outcomes for our consumers.

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Customer Satisfaction Survey

Recently consumers have contacted us expressing concern and some confusion after being approached to complete a survey titled 'EnableNSW Survey'. This survey is not distributed or endorsed by EnableNSW. Roy Morgan Research conducted an independent Customer Satisfaction Survey for EnableNSW in 2012. The results of the Roy Morgan Survey can be found here: Customer Satisfaction Survey 2012.
EnableNSW welcomes your feedback at all times.
Contact us to provide feedback.

EnableNSW Prescriber Survey

EnableNSW conducted a survey with prescribers / clinicians in Local Health Districts (LHDs), Government and Non-Government Organisations to determine their experiences, understanding and knowledge of EnableNSW and its processes.  It was anticipated that the results of the survey would assist in directing future prescriber engagement strategies and service improvements.

1,089 respondents fully completed the survey representing all LHDs (725); FACS (127); 21 NGOs (147); and private practice (155). Occupational therapists were the most represented profession.

The survey results have provided valuable feedback for EnableNSW to inform the method and topics for prescriber education and training; resource development; and future service improvements.

The prescriber survey results can be found here: Prescriber Survey Report 2013.

What's New    

  • Patient Feedback on Prosthetic Service Provider - EnableNSW is seeking consumer feedback to rate patient satisfaction with Prosthetic Service Providers. Please click on the link to complete the survey.
  • Pressure Care Mattresses - Clinical Criteria - Clinical Criteria for pressure care mattresses is now available. 
  • Wig Clinical Criteria - Clinical Criteria for Wig(s) is now available
  • Equipment Allocation Program Open Diary - Prescribers can now book in with our EAP Advisors to review equipment in the warehouse for their consumers on Mondays and Wednesdays.
    To book: please email your enquiry including equipment to be reviewed and proposed day and time to HSNSW-enablewarehouse@health.nsw.gov.au and our clinical advisors will contact you to confirm.
  • Power Wheelchair Base catalogue - from the Equipment Allocation Program is now available
    For further information and to apply for these power wheelchair bases, contact the Equipment Allocation Program Advisors at HSNSW-enablewarehouse@health.nsw.gov.au  
  • Personal Alert Systems and National Broadband Network - Factsheet
  • EnableNSW stock request form - Trial report