EnableNSW provides equipment and services to people in NSW with chronic health conditions or disability to assist them with mobility, communication and self-care.

What's New

Working together to help people leave hospital

During COVID-19, EnableNSW is supporting patients who are eligible for the National Disability Insurance Scheme (NDIS) to leave hospital sooner. Click here to learn more about this pathway. [21 May 2020]

Results are in – prescriber satisfaction rate remains high

Following our prescriber education survey in late 2019, we are pleased to let you know the full report including all the results, is now available on our website. We would like to take this opportunity to thank all prescribers who provided their feedback. [18 May 2020]

Apply for stock equipment in six easy steps

We have updated our website to make it easier for you to understand how to apply for stock equipment. While the process of applying has not changed, we have included a step by step visual to ensure the items you are requesting have been reserved correctly for you. Before visiting our stock catalogue page, we encourage you to familiarise yourself with the application process.

If you are a new prescriber to the Equipment Allocation Program, you will need to first register for an account before you can request stock equipment.

If you have any questions or need help logging on, call our team on 1800 362 253 (option 5) or email enableeap@health.nsw.gov.au. [12 May 2020]

Are you having trouble contacting us by phone?

We are aware that some callers are not able to get in contact with us and are hearing an engaged signal when calling our 1800 362 253 (1800 ENABLE) number. We are working with our provider to fix this which appears to be linked to overall congestion on the phone network as more people work from home.
What you can do
We are still available Monday to Friday from 9am to 5pm. Some people have told us that their call is successful after a few attempts, so you may choose to keep trying. Alternately to help ease the congestion, we recommend sending us an email at enable@health.nsw.gov.au. We can arrange a call back if you prefer to speak with someone by phone or can provide a service via email. Please be assured we are working hard to answer your calls and answer your emails. We appreciate your patience and understanding during this time. [1 April 2020]

Updated QRG for compression garments and walking frames is now available

As part of the usual contract renewal process, the 963 allied health contract for compression garments and walking frames has been updated and available now on our website. When required, always access the QRG from our website to ensure you are viewing the latest version and selecting the most up to date items. [16 March 2020]

NSW bushfire crisis – how can we help you?

Due to the recent and ongoing catastrophic bushfires in NSW, the EnableNSW team is working hard to ensure people who are affected have the support they need to help them manage their disability or health condition.

Here are some things we think you should know:
  • If you have equipment through us that has been damaged or lost because of the fires, you should contact us as soon as you can to discuss your options.
  • It is important to know some deliveries in fire affected areas will experience a delay. This includes the delivery of equipment as well as consumable goods such as continence, home enteral nutrition and respiratory items. If you are concerned about the delay of your equipment or consumable goods, please contact us to discuss your options.
  • Repairers may also experience difficulty reaching people who live in fire affected areas. If you become concerned about the length of time it is taking for a repairer to reach you, please contact us to discuss your options.
  • If you don’t have an emergency plan in place, please visit the I’m okay website for tips/resources and a guide to developing your plan.
  • If you are an NDIS participant and have been affected by the fires, please visit the NDIS website for information and support. Alternatively call the NDIS national contact centre on 1800 800 110 8am – 8pm Monday to Friday.
  • If at any point you feel unsafe and can no longer manage your disability or health condition safely at home, please contact your local emergency department. For all immediate emergencies, please call 000.
Our team is available to help you where we can from Monday to Friday 9am to 5pm. You can also send us an email any time to enable@health.nsw.gov.au and we will reply on the next business day.

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Do you have a story you want to share with us? We would love to hear from you.