EnableNSW provides equipment and services to people in NSW with chronic health conditions or disability to assist them with mobility, communication and self-care.

What's New

Are you having trouble contacting us by phone?

We are aware that some callers are not able to get in contact with us and are hearing an engaged signal when calling our 1800 362 253 (1800 ENABLE) number. We are working with our provider to fix this which appears to be linked to overall congestion on the phone network as more people work from home.
What you can do
We are still available Monday to Friday from 9am to 5pm. Some people have told us that their call is successful after a few attempts, so you may choose to keep trying. Alternately to help ease the congestion, we recommend sending us an email at enable@health.nsw.gov.au. We can arrange a call back if you prefer to speak with someone by phone or can provide a service via email. Please be assured we are working hard to answer your calls and answer your emails. We appreciate your patience and understanding during this time. [1 April 2020]

Updated QRG for compression garments and walking frames is now available

As part of the usual contract renewal process, the 963 allied health contract for compression garments and walking frames has been updated and available now on our website. When required, always access the QRG from our website to ensure you are viewing the latest version and selecting the most up to date items. [16 March 2020]

NSW bushfire crisis – how can we help you?

Due to the recent and ongoing catastrophic bushfires in NSW, the EnableNSW team is working hard to ensure people who are affected have the support they need to help them manage their disability or health condition.

Here are some things we think you should know:
  • If you have equipment through us that has been damaged or lost because of the fires, you should contact us as soon as you can to discuss your options.
  • It is important to know some deliveries in fire affected areas will experience a delay. This includes the delivery of equipment as well as consumable goods such as continence, home enteral nutrition and respiratory items. If you are concerned about the delay of your equipment or consumable goods, please contact us to discuss your options.
  • Repairers may also experience difficulty reaching people who live in fire affected areas. If you become concerned about the length of time it is taking for a repairer to reach you, please contact us to discuss your options.
  • If you don’t have an emergency plan in place, please visit the I’m okay website for tips/resources and a guide to developing your plan.
  • If you are an NDIS participant and have been affected by the fires, please visit the NDIS website for information and support. Alternatively call the NDIS national contact centre on 1800 800 110 8am – 8pm Monday to Friday.
  • If at any point you feel unsafe and can no longer manage your disability or health condition safely at home, please contact your local emergency department. For all immediate emergencies, please call 000.
Our team is available to help you where we can from Monday to Friday 9am to 5pm. You can also send us an email any time to enable@health.nsw.gov.au and we will reply on the next business day.

Updated clinical furniture contract 820 – QRG is now available

Following a rigorous tender process, the quick reference guide (QRG) for Contract 820 – clinical furniture (previously known as 217B) is now available for you to browse. The QRG includes items from the equipment categories power conversion kits (for manual wheelchairs), power lift chairs, care chairs, transfer aids (mobile hoist & slings) and bathing/toileting equipment.

Additional equipment categories will be added to the QRG in 2020 and we will let you know when these become accessible.

When required, always access the QRG from the website to ensure you are viewing the latest version.

Is your NDIS plan ready for 24 December 2019?

If you are under 65, living with a permanent or significant disability and you currently access EnableNSW for your repairs or prosthetic limb supports, it’s time to move to the National Disability Insurance Scheme (NDIS). Please note, this change does not apply to people with respiratory equipment, and you should continue to interact with us in the usual way.

From 24 December 2019, all your requests for repairs and your prosthetic needs should be funded from your NDIS plan. If you need a repair on your limb or equipment after 24 December 2019, you should call your preferred repairer or prosthetic provider. A list of registered providers can be found on our website or the NDIS website.

You need to ensure you have the right level of NDIS funds in your plan to cover your repairs. Speak with your Support Coordinator or Local Area Coordinator (LAC) if you feel unsure about this. The NDIS website has some helpful information about plan approvals and what you can do if you are not happy with your current level of funding

If you haven’t already become an NDIS participant – make your access request to the NDIS now.

Note: After 24 December EnableNSW remains a registered provider to the NDIA for specialist services through our Albury and Hunter Prosthetic and Orthotic Services.

To learn more about this change, please visit the NDIS page on our website.

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