EnableNSW provides equipment and services to people in NSW with chronic health conditions or disability to assist them with mobility, communication and self-care.

What's New

BetterLiving Electric Single Bed available for statewide delivery

The BetterLiving single bed is now available through the Equipment Allocation Program (EAP) and the Aids and Equipment program (AEP). For people living within the EnableNSW stock delivery area, a stock equipment request form should be completed, for all other areas an equipment request form is required.

The bed can be accessorised with ¾ length side rails (pair), grab bar and a self-help pole, please add each item separately on the request form if required.

To ensure our team can review the request in a timely manner, please refer to the funding criteria and complete all sections on the request form. We also request that an EnableNSW application form accompanies the ERF if the person has not accessed our services previously or if it has been more than two (2) years since their last application.
[2 September 2020]

Our service has moved to a new IT system!

You may have recently heard that our service has moved to a new IT system! This new IT system will help our team better manage requests, repairs and reorders and give us a better understanding of the lifecycle of equipment.

During this exciting time of change, we continue to ask for your patience and understanding as our team adjust to the new system.

If you need to call our team, it is important to know we may need to spend a few extra minutes with each person to ensure the information we have is current. This may mean our call wait times might be a little longer than usual.

If your enquiry is not urgent and can be answered through email, why not send your enquiry to enable@health.nsw.gov.au and someone will respond within one business day.

As always we’d love to hear from you! If you feel there is something we need to know, improve on or you simply want to tell us your ideas, why not share your feedback with us. [17 August 2020]

Prescriber education sessions are going virtual!

Due to COVID-19, the EnableNSW prescriber education sessions are now being held via zoom. For the next three months the sessions will focus on EnableNSW SASH home modification program, prescription success for self-care and mobility equipment and a specific session for bariatric equipment.

To secure your spot for one of these sessions, email your interest to HSNSW-EAPVisits@health.nsw.gov.au. To ensure maximum engagement and to give you the best virtual experience, sessions will be kept to small groups. Visit the prescriber education page for more information. [31 July 2020]

Our stock range has been updated with two new power wheelchairs

The Equipment Allocation Program (EAP) stock range has been expanded to include the Merits Vector and Quickie Q400M. Both are tilting power wheelchairs with integrated backrests, suitable for people who do not require high levels of postural support. Where needed, a pressure cushion can be added from the stock range. Suitable for both for indoor and outdoor use, these chairs are available now.

The Q700M is now available
The QM710 has been superceded by the Q700M in the Power Wheelchair Allocation Program. To ensure this chair meets the person’s needs, a trial can be organised with a nominated supplier. The power wheelchair bases available under this program are suitable for people who need supportive seating.

All power wheelchairs in stock are available for delivery across NSW.

Where to find more information
Our team can help answer any questions you may have about the stock application process, equipment we have in stock, including how items can be customised to meet a person’s needs. To talk to our team today call 1800 362 253 (option 5) or send an email to HSNSW-enableeap@health.nsw.gov.au. [21 July 2020]

Working together to help people leave hospital

During COVID-19, EnableNSW is supporting patients who are eligible for the National Disability Insurance Scheme (NDIS) to leave hospital sooner. Click here to learn more about this pathway. [21 May 2020]

Results are in – prescriber satisfaction rate remains high

Following our prescriber education survey in late 2019, we are pleased to let you know the full report including all the results, is now available on our website. We would like to take this opportunity to thank all prescribers who provided their feedback. [18 May 2020]

Share your story

Do you have a story you want to share with us? We would love to hear from you.